In themselves, none of our software collects information from the user or machine.
The only exceptions where information is collected may be:
When you use AppSupport: By clicking on "Submit", the AppSupport module will collect information about your computer and some data that could identify you as a user.
This collect contains:
Name of user (Name of the operating system written by you, eg: Pablo-PC)
E-mail (The email you provide us to contact you)
Memory RAM (How much RAM does your PC have)
Type of Account (If it is a User, Administrator or Guest)
Executable Path (The route that contains the Application)
Language (The language you speak)
Operative System (Name and Version)
Date and Time
and assembly information (about the assembly, name, version, etc...)
The information collected by AppSupport will only be stored for 1 month (or until the reason is solved). After this time is eliminated in its entirety.
When you use WorInstaller: When you install some software, telemetry about the installation will be sent.
The data collected are:
ID (To avoid repeating names on the server)
User (The name of the current account)
Name (The domain user's name)
Operating System (Name and version)
RAM (Amount of available RAM)
BitsArch (The architecture of your processor (32 or 64 bits))
Screen (The size of your screen)
Languaje (The language you use)
Time And Date
Memory Disk Serial Number*
And installer log (Steps, errors, status, etc...)
*May not be collected
The information collected by WorInstaller will only be stored for 3 month. After this time is eliminated in its entirety.
All information collected is secure on our servers.
This information will always be analyzed for statistical and analytical purposes. It is not shared with any external entity.
So, there are only two ways to collect data, WorInstaller and AppSupport.
# About RSS
Our RSS system automatically subscribes all the emails that are collected by AppSupport, Google form, messages to some of our employees or even, out of the blue.
No e-mail is shared with third parties,
Your email is safe with us, but if you prefer you can unsubscribe from our RSS system.